The use of original parts is the best maintenance practice to protect machines availability and reliability.
Our dedicated Service and Support Centre can offer different ways of handle your spare parts in order to optimize your stock.
In order to ensure the proper machine maintenance, Graniten can offer Preventive Maintenance to our Customer’s needs.
These services depend on our knowledge of the installed equipment. The prevented maintenance packages vary.
We can offer remedies service on site with within 24 hours. Using a set-up with a Call Center, the Customer can ask for our help. The Customers technicians call the Call Center who connects to one of our technicians for further discussions and a description of the problems.
We can be at your facilities within 24 hours, exclusive Saturdays- Sundays- and Swedish holidays. If you call on a Friday before 15.00, the work shall be started at the latest 15.00 next working day.
Depending on our knowledge on the equipment this work starts with our technicians going through our Customers equipment and establishes a communication plan and a way of working including contact persons. It may need some education period before we are up and running with your machines.
Remote Service is the fastest tool to assist Customer with maintenance issues and breakdowns. Our set-up with a Call Center enables our Customer a remote support and quicker help.
Through remote assistance Graniten can interact directly with the machine HMI to get a complete overview of the machine current status.
Direct access to machines allows Graniten to: monitor the equipment, promptly diagnose operational issues and provide immediate troubleshooting, transfer control and information data simultaneously, change parameters, evaluate images and software check, reduce downtime and risk of damages and reduce operating costs.